8x8

Client Sales Executive

United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud CommunicationIndustries

Requirements

Candidates are required to have at least 3 years of Enterprise level (1500+ employees) solution-based selling experience, with a strong preference for Cloud Communications, Unified Communications, Contact Centre, or SaaS. They should possess a thorough understanding of subscription-based sales and a proven track record of managing complex sales cycles and negotiating agreements based on value-based selling while consistently meeting and exceeding quota.

Responsibilities

As a Strategic Account Manager, the role involves establishing and managing relationships with current customers, demonstrating in-depth knowledge of their business needs and the 8x8 solutions, and driving customer success to grow their book of business. Responsibilities include maximising existing relationships to identify new business leads, pursuing and closing cross-sell opportunities, working with internal teams to ensure customer success, and collaborating with sales teams throughout the sales process.

Skills

Enterprise solution sales
SaaS
Cloud Communications
Unified Communications
Contact Centre
Telecommunications
Subscription sales
Customer Relationship Management
Business Development
Cross-Selling
Upselling
Customer Success
Sales Collaboration

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Key Metrics

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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