Job Description

Employment Type: Full-time Location Type: Remote (Costa Rica) Salary: Not Specified

Company Description

Experian is a global data and technology company dedicated to empowering opportunities for individuals and businesses worldwide. We are instrumental in redefining lending practices, preventing fraud, streamlining healthcare processes, developing marketing solutions, and providing deeper insights into the automotive sector. Our unique combination of data, analytics, and software enables us to assist millions in achieving their financial goals and saving time and money.

We serve a diverse range of markets, including financial services, healthcare, automotive, agribusiness, and insurance. Experian invests in its people and advanced technologies to harness the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 individuals across 32 countries, with our corporate headquarters located in Dublin, Ireland. Learn more at experianplc.com.

Position Overview

As a Relationship Manager, you will be responsible for cultivating and nurturing trust-based partnerships with our clients. Working closely with cross-functional teams, you will ensure client satisfaction, drive product adoption, and identify avenues for business growth. This role reports to the Client Services Vice President. You will combine strategic thinking with hands-on collaboration to deliver significant value to our clients and communities. This position is a remote role based anywhere in Costa Rica.

Responsibilities

• Develop and maintain strong client relationships, ensuring their goals and needs are consistently met.
• Lead regular business reviews and workflow assessments to identify opportunities for value creation and continuous improvement.
• Support clients through transitions and product enhancements, ensuring a seamless experience.
• Collaborate effectively with internal teams to resolve issues and champion client success.
• Monitor product usage and provide recommendations on best practices to maximize client impact.
• Track key performance metrics and maintain accurate client records within Salesforce.

What We Value

• A collaborative mindset and experience in delivering inclusive, client-centered service.
• Proficiency with CRM tools, data analysis, and cross-functional teamwork.
• A commitment to equity, understanding the customer's perspective, and a dedication to continuous learning.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years of experience in the healthcare IT industry.
• Experience in a provider-based setting may be considered in lieu of some healthcare IT experience.
• Proven ability to establish communication and engagement with prospects, including relationship-building and adeptly navigating challenging conversations with empathy.
• A collaborative team player who values diverse perspectives and works effectively across departments such as sales, marketing, product, support, and implementation.
• Ability to manage multiple priorities in a fast-paced, results-driven environment.
• Flexibility to adapt to evolving organizational priorities.
• Excellent communication skills suitable for client-facing interactions.
• Proficiency in Microsoft Office Suite and Salesforce.
• Familiarity with generative AI tools such as GenAI, CoPilot, or GPT.

Additional Information

This is a permanent, home-based role located in Costa Rica. Visa sponsorship and relocation assistance are not available for this position.

Our Benefits Include:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home options
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding leave
• Bereavement Leave
• Referral Program
• And more!

Experian is an Equal Opportunity and Affirmative Action employer committed to creating a successful, inclusive, and diverse team where employees thrive both in their work and in their collaboration with colleagues. We believe that diversity, equity, and inclusion are fundamental to our purpose of creating a better tomorrow. We value uniqueness and encourage you to bring your authentic self to work, embodying "The Power of YOU."

Experian Careers - Creating a better tomorrow together

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