Senior Technical Product Manager (Care Platform AI), Remote

Position Overview

• Location Type: [Not Specified]
• Job Type: Full Time
• Salary: [Not Specified]

As a Senior Technical Product Manager, you will be a key member of the team responsible for designing technical, service, and content solutions to support Aledade’s various lines of business. Your focus will be on wraparound patient care programs and AI-enabled call center operations. You will work alongside customers, business owners, operators, data analysts, designers, and engineers to define project goals, solution scope, implementation approach, and rollout plans. You will serve as the interface between strategic business owners and development teams, ensuring Aledade creates high-quality, scalable products.

Aledade Plus (A+) delivers full-stack, tech-enabled services for Aledade's independent practice customers. You will own the roadmap for our Care Programs product and several new AI-focused investments aimed at enhancing and delivering new service offerings. Your mission is to deliver a new generation of wraparound service investments that facilitate complex patient care and high-quality preventive health. This includes managing everything from 0-1 pilots and architectural investments to improving at-scale offerings with new capabilities that deliver high-quality healthcare outcomes to Aledade’s patient population, primary care customers, and ACOs.

Your platform's operating system includes a practice-facing application with EHR integrations and closed-loop referrals, asynchronous and telephonic call center capabilities, and an industry-standard FHIR-compliant API. Aledade is making substantial investments in AI infrastructure and capability, and you will be empowered to infuse our patient engagement and care platform with new capabilities built on the latest innovations in LLMs and agentic AI. The ideal candidate will have a strong background in Generative AI, Machine Learning, and Healthcare data/workflows, in addition to experience as a senior product management leader.

Responsibilities

• Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities, and ideal end state, articulating and advocating for this perspective.
• Drive ongoing optimization of live user workflows and capabilities, including monitoring key metrics and user feedback.
• Work with internal teams and end-users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
• Write detailed user stories for new features, capturing business rationale, requirements, and success criteria defined by measurable outcomes.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk, assuming ongoing iteration.

Requirements

• 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.
• Experience using data and primary research to inform solution design, decision-making, and internal business understanding.
• Experience with and understanding of the software development lifecycle, including data architecture, front-end workflow applications, integration, and/or AI.
• Experience leading Agile/Scrum teams and leveraging Agile methodology/concepts in product development.
• Product development experience in the context of developing healthcare technology, call center, or AI products.
• Experience with end-user design practices and the ability to evaluate workflows and operational processes to define efficiency improvements, measurement tools, implementation requirements, and continuous improvement.
• Excellent organizational and communication skills for managing a broad set of stakeholders, including clinical staff, physicians, call center operators, executives, business leaders, and technologists.
• Ability to collaborate with cross-functional teams to define and implement technical solutions for complex problems in healthcare.

Preferred Knowledge, Skills, and Abilities

• Strong background in Generative AI, Machine Learning, and Healthcare data/workflows.
• Experience as a senior product management leader.