Client Relations Senior Administrator at S&P Global

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data AnalyticsIndustries

Requirements

Exceptional accountability and attitude to ensure client satisfaction
Ability to handle high level of interaction with external and internal clients
Coordination skills with stakeholders for prompt and accurate resolution
Adherence to defined processes for resolving/redirecting inbound calls
Capability to handle requests within preset department SLA and close after client confirmation

Responsibilities

Resolve queries received via emails and phone calls from internal and external clients
Triage billing issues and problems related to client access to products
Answer inbound calls and resolve/redirect them as per defined processes
Ensure requests are handled within preset department SLA and closed after client confirmation

Skills

Key technologies and capabilities for this role

Client RelationsCustomer ServiceEmail HandlingPhone SupportQuery ResolutionTriagingBilling SupportClient Access ManagementSLA ManagementStakeholder Coordination

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include health & wellness coverage for mind and body, flexible downtime with generous time off, continuous learning resources, and opportunities to invest in your future through competitive pay and retirement planning.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Client Relations Senior Administrator role?

The role requires strong client interaction skills, ability to resolve queries via email and phone, triaging billing and access issues, and ensuring resolutions within SLAs with exceptional accountability.

What is the company culture like at S&P Global?

The culture emphasizes integrity, discovery, and partnership, with a team driven by curiosity and a shared belief in advancing essential intelligence for a prosperous future, while committing to equity and sustainability.

What makes a strong candidate for this position?

A strong candidate demonstrates exceptional accountability, a client satisfaction focus, and the ability to handle high levels of interaction with internal and external clients while coordinating with stakeholders for prompt resolutions.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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