Client Partner - Grocery at Deliveroo

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GroceryIndustries

Requirements

Minimum of 5 years of experience in leading an account management, business development/new business, or commercial team
Experience in the Grocery industry is required
Must demonstrate a successful track record of revenue growth in account-facing roles, including new business development
Ability to define and implement a B2B partner-focused plan, developing creative solutions to complex problems. Bringing clarity to your team to ensure focus is on those actions that have maximum positive impact
Strong/structured communication skills, with a clear aptitude for listening and responding to customer needs, adapting and engaging different audiences
Experience in managing a complex partner or portfolio of partners, including high-value commercial negotiations
A team player who can get the best from a multi-functional team, with a win-win/can-do attitude

Responsibilities

Lead a team of Account Managers to pitch, negotiate, and onboard new grocery partners onto the platform
Defining and executing joint business plans for your portfolio of grocery partners, ensuring that Deliveroo is the preferred partner of choice
Delivering Deliveroo’s annual objectives for your partner portfolio by tracking plan implementation, controlling expenditure, and identifying interventions to course-correct where under-performing
Working cross-functionally to maximise the potential of your accounts
Owning the contract negotiation and renewal process with your grocery partners to agree on terms that unlock mutual value
Creating an inclusive, multi-functional team culture that drives team engagement and high-performance
Supporting Deliveroo’s business leaders in setting the longer-term commercial strategy and partner value proposition for the relevant grocery segments

Skills

Account Management

Business Development

Negotiation

Contract Negotiation

Team Leadership

Commercial Strategy

Sales

Partner Onboarding

Joint Business Planning

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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