Client Operations Coordinator (Employee Health Insurance)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $16.00 per hour

SimplyInsured is on a mission to eliminate fear in health insurance by making it more transparent and accessible, particularly for small business owners. We are a fast-growing company funded by top-tier investors and have partnered with major companies like Intuit and Square.

Job Summary

As a Client Operations Coordinator, you will work with our Client Onboarding team and insurance carriers to ensure customers are properly submitted and enrolled in their requested insurance plans. This role involves resolving eligibility concerns with carriers and ensuring accurate enrollment on the SimplyInsured platform.

Responsibilities

• Assist the Client Onboarding team with submitting required documentation and information to Insurance Carriers.
• Resolve eligibility concerns with insurance carriers.
• Ensure customers are properly enrolled on the SimplyInsured platform.
• Utilize phone, text, and email for proactive outreach to insurance carriers to expedite the onboarding process.
• Partner with internal teams in revenue operations and support to ensure a smooth and satisfactory customer experience.

Requirements

• 1-2 years of experience in an execution-based role (sales, operations, customer service).
• Passion for helping people, especially regarding their health.
• Ability to complete a high volume of tasks productively.
• Excellent organization skills.
• Familiarity with support ticketing and/or support CRM software tools.
• Excellent written and oral communication skills.

What We Offer

• Generous stock option packages.
• Competitive compensation.
• "Take what you need" time off plan.
• 100% Medical, Dental, and Vision Insurance coverage.
• FSA plan.
• 401k.
• A values-based culture that invests in employee success.

Compensation Details

The base salary for this position is $16.00 per hour. Compensation is market-based and may vary based on candidate experience, industry expertise, technical skills, and location. Total compensation includes potential bonus eligibility and company stock options.

Our Culture

SimplyInsured values radical transparency, feedback, bias to action, growth, and an obligation to dissent. We respect every opinion, hold each other to high standards, and are driven by diversity unified by our mission. We encourage applications from candidates of underrepresented backgrounds who may not meet every listed criterion.

SimplyInsured is an equal opportunity employer committed to diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.