Job Description

Employment Type: Full-time Location Type: Remote Salary: Not Specified

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Position Overview

NIQ Digital Shelf is a leader in e-retail and omnichannel analytics, empowering clients to define optimal strategies, make informed decisions, and execute in real-time by processing over 100 billion data points daily. We are seeking a dedicated individual to join our international support team, contributing to the success of multiple client accounts worldwide.

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Responsibilities

• Set up new customer accounts and ensure delivery deadlines are met.
• Address and resolve potential issues identified during the Quality Assurance (QA) process.
• Escalate technical issues to relevant tech teams.
• Manage internal communication with various teams and external communication with clients via email and meetings.
• Assist clients during the rollout process by explaining features, required documentation, and answering technical questions.
• Collaborate with diverse technical teams to escalate and resolve issues, ensuring internal teams are kept updated.

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Requirements

• Fluent in French and English. Proficiency in any other language is a plus.
• Excellent written and verbal communication skills in English.
• Previous recent experience in a client-facing role, with a commitment to exceeding client expectations.
• Strong problem-solving and analytical skills.
• Experience working in a multicultural environment.
• Ability to multitask effectively under pressure and meet tight deadlines.
• Customer-centric and business-oriented mindset.
• Team player with the ability to work autonomously, adapt, and learn quickly.
• Proficiency in IT tools, including Microsoft Excel.
• Knowledge of the e-commerce environment is considered a plus.

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Company Description

The phenomenal development of e-commerce has created vast amounts of data and information, necessitating expert guidance for companies to leverage this data effectively. NIQ Digital Shelf addresses this need by collecting and processing over 100 billion data points daily, utilizing innovative monitoring tools for industry professionals. Our objective is to enable clients to define the best strategies, make optimal decisions, and enhance their real-time execution.

NIQ Digital Shelf, formerly Data Impact, is a French startup that joined the NIQ group in 2021. We maintain a dynamic team environment with a startup attitude, fostering a uniquely diverse and international workplace with over 40 nationalities represented. We offer real career development opportunities in a friendly, relaxed atmosphere that promotes autonomy, challenges, and mutual trust.

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About NIQ

NIQ is the world's leading consumer intelligence company, providing a comprehensive understanding of consumer buying behavior and identifying new growth opportunities. In 2023, NIQ merged with GfK, uniting two industry leaders with extensive global reach. NIQ delivers the "Full View™" through a holistic retail perspective and unparalleled consumer insights, powered by advanced analytics and state-of-the-art platforms. NIQ is an Advent International portfolio company.

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Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)