Bilingual Customer Support Representative (CSR)

Employment Type: Full-time Location Type: Remote (US) Salary: $19 - $22 per hour (Base Pay Range)

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Position Overview

Procore is seeking a talented Bilingual Customer Support Representative (CSR) to join our mission of revolutionizing the construction industry through technology. As a CSR, you will leverage your exceptional people and problem-solving skills to provide one-call resolutions, empowering our customers to confidently understand, use, and advocate for Procore's platform. This role offers a fantastic opportunity to grow within a dynamic, diverse, and fast-paced environment, with potential career paths into Custom Solutions, Documentations, Learning & Development, and more.

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Responsibilities

• Acquire and maintain a thorough understanding of Procore's business model, system, and tools to optimize customer system use and maximize impact.
• Operate within an exciting, fast-paced contact center environment, adhering to assigned schedules for optimal customer coverage.
• Collaborate effectively with other teams to escalate client cases and resolve complex customer issues.
• Deliver a best-in-class customer experience by managing and addressing inquiries via telephone, web, chat, and email.
• Patiently guide customers through achieving their goals with Procore's software.
• Maintain diligent, consistent attention to detail in managing administrative aspects of the job.
• Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining strong working relationships.
• Proactively seek guidance and direction from managers and colleagues when needed.
• Convey Procore’s culture and values (Openness, Optimism, Ownership) to clients and adhere to established ethical standards.

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Requirements

• Fluency in English and French (both written and spoken).
• Minimum of 6 months of related experience (e.g., queue-based roles, customer support, retail).
• High School Diploma or GED.
• Clear communicator (written and oral) with proven experience in successfully evaluating and resolving customer inquiries.
• Strong curiosity and persistence in researching and troubleshooting customer problems.
• A quick and adaptable learner with the ability to thrive in a changing product environment.
• Self-starter with excellent problem-solving skills.
• Solution-focused mindset with the ability to proactively detect and resolve issues promptly.
• Superb attention to detail, with extensive experience multitasking and managing work independently while functioning as a supportive team player.
• Prior experience or interest in the construction industry is a plus.

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Company Description

Procore is dedicated to improving the lives of everyone in construction by revolutionizing one of the world's least digitized and least served industries. We build products that impact how communities' hospitals, homes, sports stadiums, and schools are built worldwide.

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Application Instructions

• We are looking for candidates to join us immediately.
• This position reports to the Manager of Customer Support.

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Additional Information

Procore is committed to offering competitive, fair, and commensurate compensation. The estimated pay range for this role is provided. Actual compensation will be based on a candidate’s job-related skills, experience, and education.