Responsibilities

As a Client Manager, the individual will be responsible for driving renewals and upsells by executing proactive account plans, uncovering unmet needs, and delivering tailored, consultative solutions to legal professionals; they will build and execute strategic growth plans across defined territories by partnering with product specialists, customer success, and GTM operations to maximize client lifetime value; they will position LexisNexis’ legal research, analytics, and AI-enabled workflow platforms as business-critical solutions tailored to practice groups, knowledge management, and firm operations; they will develop trusted relationships with key stakeholders including managing partners, C-suite executives, KM leaders, and practice chairs to expand influence and opportunity within each firm; they will navigate complex buying groups and firm hierarchies to secure renewals, grow key relationships, and align solutions to operational priorities and decision-making structures; and they will leverage Salesforce, Gong, and Seismic to drive pipeline discipline, monitor engagement, surface insights, and inform both outreach strategy and internal product feedback loops.