Client Liaison - Employee Benefits Administration

Position Overview:

We are seeking a polished, proactive Client Liaison to support one of our key clients in the area of employee benefits administration. This role acts as a high-touch escalation point for employees and internal stakeholders, ensuring timely resolution of benefit-related issues while maintaining exceptional client service standards. This role will be backed by a broader support team and internal resources for technical expertise.

Key Responsibilities:

• Serve as the primary escalation point for employee benefit-related issues.
• Collaborate closely with the client’s internal benefits team and vendor-aligned contacts.
• Access and work within the client’s internal tools, including case management systems, communication platforms, and email (you will be issued a client email account).
• Support Annual Enrollment activities and assist executives with their benefit enrollments as needed.
• Present quarterly Service Level Agreement (SLA) metrics and updates to the client.
• Maintain strong communication with internal teams to resolve escalated issues efficiently.
• Demonstrate a high level of professionalism and client service, especially when interacting with senior-level stakeholders.

Qualifications:

• Strong background in client services, benefits administration, and employee support.
• Excellent communication and interpersonal skills.
• Ability to represent the company professionally in client-facing meetings and presentations.
• Comfortable working independently and managing a range of ongoing issues and priorities.
• Prior experience with bswift or similar benefits platforms.
• Ability to anticipate needs, follow up proactively, and work effectively with internal and external teams.

Additional Information:

• This role is highly integrated with the client, and the selected candidate will be considered an extension of their internal team.
• The role is focused on daily operational support and issue resolution.

About bswift:

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career.

Employment Type:

[To be specified]

Salary:

[To be specified]

Location Type:

[To be specified]