Client Growth Manager at Sage

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Senior Living, HealthtechIndustries

Requirements

4+ years in enterprise account management, sales or biz dev – ideally in health tech, senior living, or care delivery
Proven record working with VP/C-suite stakeholders and navigating complex, value-based commercial motions
Demonstrated success securing renewals and/or expansions across multi-site portfolios
Executive-ready communication; skilled at framing financial and operational impact
Product curiosity—you go deep enough to credibly match capability to operator outcomes
Ability to go deep to understand and speak to product capabilities
Self-starter with high ownership; comfortable orchestrating cross-functional stakeholders

Responsibilities

Quarterback portfolio expansion. Build and execute expansion strategies that move partners from pilot(s) to multi-community deployments across their portfolio, including new products and add-ons
Forecast and hit targets. Maintain a rigorous view of expansion pipeline; deliver against quarterly revenue and retention goals
Be the executive point of contact. Cultivate C-suite and regional champions at operators, REITs, and PE-owned platforms; lead regular business reviews, align on goals, and remove blockers
Quantify ROI and operational impact (e.g., workflow efficiency, risk reduction, care outcomes); package insights into crisp, fact-based narratives that drive buy-in and budget approval
Orchestrate cross-functional expansion sprints. Translate operator goals into a clear plan, and coordinate with Implementation/Client Success/Product/Engineering/Marketing to achieve said goals
Escalate and de-risk. Serve as an executive escalation path internally and externally; anticipate issues and orchestrate fast, durable resolutions
Represent Sage in the market. Join partner executive meetings and relevant industry events to deepen relationships and unlock new avenues of growth

Skills

Key technologies and capabilities for this role

Client Relationship ManagementPortfolio ExpansionSales StrategyAccount ManagementForecastingExecutive PartnershipsLand-and-ExpandValue Realization

Questions & Answers

Common questions about this position

Is travel required for this role?

Yes, this position requires up to 50% travel, including time spent in-person with partners and at the office in New York City.

What is the salary for the Client Growth Manager position?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 4+ years of relevant experience.

What is the company culture like at Sage?

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs focused on mission-driven work, emphasizing hard and fast effort balanced with a marathon mindset where the journey matters.

What makes a strong candidate for this Client Growth Manager role?

A strong candidate will have 4+ years of experience in client growth or expansions, ideally in a land-and-expand model with senior living operators, and skills in executive relationship building, ROI quantification, forecasting, and cross-functional coordination.

Sage

Care platform for senior living communities

About Sage

Sage provides a care platform aimed at improving support for residents in senior living communities. The platform allows care teams to collect valuable data, which helps them gain insights to enhance their performance and the overall outcomes of the community. By focusing on the roles of caregivers and the well-being of residents, Sage offers tools that measure and improve care quality and operational efficiency. Unlike many competitors, Sage operates on a subscription-based model, ensuring ongoing access to its services for senior living communities. The main goal of Sage is to optimize care delivery and enhance the living experience for seniors.

New York City, New YorkHeadquarters

2020Year Founded

$57.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

Paid Holidays

Flexible Work Hours

Risks

High caregiver turnover rates may impact Sage's service quality.

Rapid expansion across 26 states could strain operational capabilities.

Dependence on continuous funding rounds poses financial risks if funding becomes challenging.

Differentiation

Sage is the first cloud-based operations system in the senior living space.

The platform reduces staff turnover by an average of 20% in communities using Sage.

Sage decreases caregiver response times from 20 minutes to under 8 minutes.

Upsides

Sage raised $35 million in Series B funding to expand its reach.

The platform captures essential data, helping identify health anomalies and improve care.

Sage's AI-driven analytics anticipate health issues, reducing emergency interventions.

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