Client Experience Specialist at Luxury Presence

Phoenix, Arizona, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Requirements

1-2 years in a client retention role, preferably at a SaaS company
Familiarity with the residential real estate industry, and hands-on experience working with real estate agents and/or real estate technology (preferred)
Experience driving towards KPIs around retaining and growing client accounts
A consistent track record of winning and saving clients
1+ years working with software, ideally web design or development, or marketing
Quickly building rapport and trust, raising objections, and finding solutions
Dealing with a diverse set of clients, from corporate marketers to sole proprietors
Managing multiple projects and challenges on different timelines through detailed notes, adept software skills, metrics, and reporting
Assessing situations, gathering relevant information, and swiftly finding solutions
Proactive outreach through high-level verbal and written communication
Ensuring data quality and thoroughness of captured churn reasons
Developing long-term strategies that drive retention and expansion work
Active listening skills with strong verbal and written communication and customer empathy
Working cross-functionally with every team throughout the organization
Acting with a sense of urgency
Prioritizing day/schedule and being well-organized
Being adaptable and flexible in an ever-changing environment
Calm energy in stressful situations, not taking things personally, focused on solutions
Closing out unfinished business efficiently
Start-up hustle and teamwork

Responsibilities

Retain clients who have requested to cancel, serving as the last opportunity to save a client
Handle difficult client conversations and find solutions to retain clients
Build rapport and trust with clients quickly
Manage multiple projects and challenges on different timelines
Conduct proactive outreach through verbal and written communication
Ensure data quality and thoroughness of captured churn reasons for data-driven decisions
Develop long-term strategies for retention and expansion
Work cross-functionally with teams throughout the organization
Meet key metrics including Retention Tasks Completed, Time-to-Completion SLA, Account Save Rate, Saved ARR Rate, Rate of Contraction ARR, and team-based Churn ARR below Threshold

Skills

Client Retention

Rapport Building

Customer Service

Verbal Communication

Written Communication

Project Management

Metrics Tracking

Reporting

Data Quality

Problem Solving

Luxury Presence

Digital marketing platform for real estate agents

About Luxury Presence

Luxury Presence provides a digital platform tailored for real estate agents and teams, focusing on digital marketing solutions to help them attract and convert buyers and sellers. The platform offers services such as high-converting marketing campaigns, visually appealing client presentations, and tools to enhance social media engagement. It serves individual agents, teams, and brokerages, with over 9,000 users, including many top agents from the Wall Street Journal's Top 100 list. Luxury Presence stands out from competitors by utilizing AI-powered tools and a user-friendly interface, making it easier for real estate professionals to embrace digital marketing. The company's goal is to modernize the real estate industry by increasing lead generation and client acquisition through effective digital strategies.

Austin, TexasHeadquarters

2016Year Founded

$49.1MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Real EstateIndustries

501-1,000Employees

Benefits

Remote-first company

Comprehensive health insurance plans

Generous parental and family leave

Collaborative retreats and offsite events

Employee resource groups

Risks

Emerging proptech startups with similar solutions could dilute Luxury Presence's market share.

Economic downturns may reduce spending on marketing tools, impacting subscription revenue.

Rapid technological advancements may outpace Luxury Presence's feature integration capabilities.

Differentiation

Luxury Presence offers AI-powered tools for real estate marketing and lead generation.

The platform is trusted by over 9,000 agents, including top Wall Street Journal agents.

Luxury Presence provides a user-friendly interface for easy adoption of digital marketing.

Upsides

Luxury Presence won the 2024 Inman AI Award for best AI-powered platform.

The company raised $19.2M in Series B-1 funding to accelerate product development.

Presence Copilot, an AI-powered mobile platform, enhances agent efficiency and client experience.

Land your dream remote job 3x faster with AI

Try Jobo Free