Client Engagement Specialist at Dow Jones

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Financial ServicesIndustries

Requirements

Proven success in client engagement, customer success, or account management
Excellent written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines
Excellent project management and organizational skills
Proficient in Microsoft Office suite and Google Drive
Knowledge of Salesforce and Tableau desirable
Reasonable accommodation for disability

Responsibilities

Manage renewal aspects of the relationship with a defined set of customers
Retain existing contract revenue within existing buying centers
Support new sales into existing accounts
Develop and drive successful renewals
Liaise with internal teams to ensure client business needs are met
Oversee the overall renewal lifecycle
Ensure customer concerns are addressed correctly and efficiently
Identify opportunities for increased revenue within the set of accounts
Maintain accurate and appropriate client records
Communicate with clients mainly via telephone and email
Lead generation: identify opportunities for increased revenue and work with sales team to follow through

Skills

Client Relationship Management

Retention Strategy

Account Management

Customer Training

Problem-Solving

Communication

Stakeholder Management

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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