Job Description: Client Director

Salary: $171,180 - $282,480 (Base Pay) Location Type: Remote Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

Responsibilities

• Provide strategic leadership to clients.
• Act as the relationship manager between customers and ServiceNow.
• Collaborate with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals, and Professional Services.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities.
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management (within software or IT sales organizations).
• Experience achieving sales targets.
• Experience leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Travel up to 50% (depending on geography/region).

Compensation and Benefits

For positions in this location, we offer a base pay of $171,180 - $282,480, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office.