Senior Customer Success Manager
BranchSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should possess prior management experience with small to medium sized teams, preferably with a technical and customer-facing remit. They must have experience managing a portfolio of customers and their combined ARR, retention, and expansion, while advancing the team’s responsibilities based on customer feedback and business outcomes. A minimum of 5 years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention is required, along with experience in professional services and support/services attach motions. Strong background in a high-growth technology company, particularly in the SaaS or RPA space, is also necessary.
Responsibilities
As Senior Manager, Client Success, the individual will coach and mentor a team of Technical Account Managers (TAMs) and Customer Success Managers (CSMs) to ensure they are positioned for success in their roles and as a closely aligned team. They will strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of UiPath’s automation solutions. This includes developing and owning comprehensive value delivery plans aligned with customers’ objectives, leading cross-functional teams for successful implementation, advising customers on best practices, cultivating strategic relationships, and staying current with industry trends. The role also involves risk assessment and mitigation, as well as close alignment with GTM teams.
Skills
Customer Success Management
Team Leadership
Risk Assessment
Strategic Planning
Client Relationship Management
GTM Collaboration
Mentoring
UiPath
Robotic process automation software solutions
About UiPath
UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.
New York City, New YorkHeadquarters
2005Year Founded
$1,936.8MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees