Client Delivery Lead (Energy/Utilities experience) at Kraken

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, UtilitiesIndustries

Requirements

Energy/Utilities experience
Deep understanding of how Kraken platform works and how it is delivered
Experience managing a tech domain (e.g., billing, finance, comms) for client projects, including migrations or long-term technology requirements
Ability to work in partnership with Kraken's technology/operational teams and clients
Skill in triaging requests, refining solutions, and leveraging existing/new capabilities
Ability to bring technology, people, and processes together for innovation
Comfort supporting clients in adapting to Kraken’s development style (continuous iteration and deployment)
Experience working closely with product managers and developers to request and link development needs
European-based with willingness to travel
Self-starter comfortable with ambiguity, ever-changing environments, and flexing beyond typical job role
Open-minded, hands-on individual contributor in a flat, agile organization

Responsibilities

Manage relationships with client counterparts (e.g., product owners, business owners)
Serve as first point of contact for tech development and escalation/resolution for specific domain/product issues
Act as knowledge base for how Kraken works and is delivered
Triage incoming requests and communicate client priorities internally
Summarize and articulate client needs, considerations, and timelines to enable Kraken platform development
Support engineering team in delivering product features
Challenge clients to think differently about tech development, promoting continuous iteration and deployment

Skills

CRM

Billing

Meter Data Management

Customer Information Systems

Project Management

Technology Migration

Energy Management

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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