Client Account Manager at Accenture

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Education Technology, Societal Impact, AIIndustries

Requirements

Minimum of 5 years’ experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
Minimum of 3 years’ experience with government and semi-governmental entities in UAE and KSA
Ability to speak and write in English and Arabic fluently and idiomatically
Strong analytical, verbal, and written communication skills
Knowledge about the tech job market and the skills demanded in it per country & region

Responsibilities

Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)
Manage senior clients and partner teams directly and independently
Manage the end-to-end execution of Societal Impact and Enterprise programs
Measure, analyze and report on program impact outcomes while tracking against KPIs
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
Identify common customer challenges and actively suggest better solutions
Problem-solve and conceptualize program elements to achieve desired outcomes
Manage the pre-launch processes of Societal Impact and Enterprise programs
Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
Act as the main point of contact for partners and Udacity’s student experience team when they have concerns or suggestions, and help resolve any issues
Support in career-building efforts
Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale
Contribute to quarterly and annual targets for revenue and users generated through partnerships
Nurture and maintain relationships with integrity and professionalism

Skills

Key technologies and capabilities for this role

Project ManagementProgram ManagementClient ManagementPartnership ManagementStakeholder CoordinationTech Job Market KnowledgeCareer Outcomes Tracking

Questions & Answers

Common questions about this position

What is the employment type for this Client Account Manager role?

The position is full-time.

Is this Client Account Manager role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Client Account Manager position?

Key skills include project/program management for large-scale projects, managing senior clients and partner teams independently, knowledge of the tech job market and in-demand skills by country/region, measuring and reporting on program impact outcomes with KPIs, and high levels of customer engagement.

What is the team structure and focus for this role at Accenture?

The role is part of the Societal Impact Programs Team, which enables governments, foundations, and enterprises to fulfill societal impact objectives through large-scale talent transformation, with a focus on career outcomes, partnerships, and coordination across sub-teams like business development, student experience, and operations.

What makes a strong candidate for the Client Account Manager role?

Strong candidates excel in end-to-end program execution, stakeholder liaison, problem-solving to achieve outcomes, customer coaching for self-sufficiency, and driving renewals/upsells, particularly with experience managing projects in the Middle East (UAE, KSA, GCC).

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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