Claims Vendor Specialist at Turo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Automotive, TechnologyIndustries

Requirements

Strong analytical and data-driven problem-solving skills
Entrepreneurial mindset with the ability to identify and implement process improvements
Excellent interpersonal, communication, and conflict resolution skills
Strong organizational skills and attention to detail
Ability to prioritize tasks, meet deadlines, and function effectively in a fast-paced, evolving environment
Proficiency with Microsoft Office Suite or similar software
Demonstrates Turo’s values through collaboration, accountability, and continuous improvement
Bachelor’s degree preferred, ideally in Business, Finance, or a related field
1+ years of experience in vendor management, procurement, or managing third-party relationships preferred
Experience with claims handling (e.g., auto physical damage claims) is an asset
Proven ability to work with and analyze datasets and financial information (invoices, reports, metrics)
Experience in developing, documenting, and iterating on operational processes or projects
Bonus: Experience working in a tech, insurance, or mobility-focused organization
Bonus: Experience using vendor management or performance analytics tools

Responsibilities

Oversee and actively manage the performance, compliance, and service quality of assigned claims vendors
Develop and strengthen vendor relationships, monitor KPIs, audit adherence to contracts, analyze performance data, and communicate insights and issues to management
Identify, develop, and execute process improvements related to claims vendor workflows, internal content, and training materials
Lead projects that enhance claims efficiency by collaborating cross-functionally with Customer Support, Finance, and other partners
Create and maintain process documentation and training resources to support operational excellence
Support contract renewals and pricing negotiations
Review, analyze, and help manage Statements of Work (SOWs) and service agreements
Monitor and reconcile vendor invoicing, payments, and financial reporting to ensure accuracy, compliance, and cost-effectiveness
Act as the primary liaison between the claims team and vendors to resolve escalated issues, manage authority requests, and oversee vendor access processes (onboarding/offboarding)
Participate in team meetings, huddles, one-on-ones, and training sessions
Perform other related duties as assigned

Skills

Vendor Management

KPI Monitoring

Performance Analysis

Contract Management

Process Optimization

Project Leadership

Data Analysis

Financial Reconciliation

Stakeholder Collaboration

SOW Review

Compliance Auditing

Relationship Management

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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