[Remote] Specialist, Claims & Fraud Operations at Santander

Massachusetts, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's Degree or equivalent work experience
0+ Years Experience in loss prevention, fraud, regulatory compliance, fraud prevention or security area preferably in financial services
Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company
Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO
Knowledge and experience with root cause analysis
Solid analytical, interpretive and problem solving skills
Ability to analyze diverse information and develop strategy recommendations
Excellent customer service and communication skills, both verbal and written
Excellent organization skills
Solid ability to multi-task
Solid knowledge of department computer applications and systems
Proficient in MS Office Applications

Responsibilities

Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
Makes decisions on disputed transactions and/or suspect activity flagged for investigative review
Performs other duties as assigned including troubleshooting operational issues
Participates in projects requiring coordination with other teams
Manages competing priorities in an accurate and timely manner
Analyzes current fraud trends and provide input into rules and parameters
Develops and maintains Policy and Procedure Manuals
Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed
Completes governmental reports such as SAR
Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues
Researches discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses
Reviews daily reports for unauthorized share activity
Maintains case files and work with law enforcement agencies and internal departments
Enters fraud cases in the case management system
Reports suspicious activity as required by the Bank Secrecy Act
Assists in the preparation of filing bonded claims and un-bonded charge off recommendations
Conducts daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP)

Skills

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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