Medical Director - Claims Management
HumanaSalary not specified
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Minimum of 5-7 years of first-party property claims experience
- Experience leading and managing claims organizations
- Knowledge of multiple state statutes, including insurance code of ethics, rules, regulations, and guidelines
- Ability to analyze claim trends and operational reports
- Ability to apply a data-driven approach to performance management
- Ability to work independently and flexible hours
Responsibilities
- Manage a claims organization consisting of 4-5 claim supervisors, leading 20-30 claim adjusters
- Ensure claims are handled timely and accurately to a final resolution
- Respond to escalated inquiries and complaints and provide guidance to the team
- Monitor overall claim unit metrics and performance, identifying trends and directing remediation
- Monitor file quality and build action plans for improvement
- Analyze claim trends and operational reports to identify process improvement opportunities
- Provide guidance on complex or high-exposure claims
- Partner with Compliance, Legal, and Underwriting to ensure regulatory adherence
- Support career development through coaching, performance feedback, and training
- Drive innovation in claims handling by identifying tools and workflow improvements
- Analyze daily work in progress, KPIs, and strategic indicators to meet service agreements and company goals
Skills
Kin Insurance
Simplifies home insurance for homeowners
About Kin Insurance
Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.
Chicago, IllinoisHeadquarters
2016Year Founded
$317.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees
Benefits
Medical, dental, and vision
Life & disability
Commuter benefits
401k
Education & professional development
Flexible PTO
Company provided lunch
Risks
Increased competition from insurtech companies like Lemonade and Hippo.
Potential impact of climate change on coastal areas could raise claims costs.
Regulatory challenges in new markets like Texas may complicate operations.
Differentiation
Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.
The company uses extensive property data for precise pricing and improved underwriting.
Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.
Upsides
Kin's expansion into Texas taps into an underserved market with high demand.
The company achieved a $1bn valuation, securing its Unicorn status in 2023.
Kin's technology-driven model ensures competitive rates and personalized service.
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