[Remote] Claims Manager at Kin Insurance

Remote

Apply Now

$120,000 – $150,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurtechIndustries

Requirements

Minimum of 5-7 years first-party property claims experience
Leadership experience in residential property claims
Ability to manage a claims organization of 4-5 claim supervisors leading 20-30 claim adjusters (covering Daily, CAT/Weather, Public Adjuster & Attorney Represented, and/or Large Loss claim types)
Knowledge of multiple state statutes, including insurance code of ethics, rules, regulations, and guidelines
Ability to work independently and flexible/extended hours (nights, weekends, holidays) as needed for claims events

Responsibilities

Review overall unit claim handling to ensure standards are met, claims are handled timely and accurately to resolution
Respond to escalated inquiries and complaints, provide guidance to claim supervisors
Monitor claim unit metrics and performance, identify trends, and direct remediation of deficiencies
Monitor file quality and build action plans for improvement using a data-driven approach
Analyze claim trends and operational reports to identify process improvements and efficiency gains
Provide guidance on complex or high-exposure claims, ensuring accurate coverage analysis and fair outcomes
Partner with Compliance, Legal, and Underwriting for regulatory adherence and best practices
Support career development through coaching, performance feedback, and training programs
Drive innovation in claims handling by identifying tools, automation, and workflow improvements
Analyze daily work in progress, KPIs, and strategic indicators to ensure service agreements, company goals, and compliance are met
Develop goals, educate on company strategies, and implement procedures to ensure team runs smoothly and efficiently

Skills

Key technologies and capabilities for this role

claims managementproperty claimsresidential claimsclaims supervisionadjuster managementCAT claimsfirst-party claimsinsurance leadership

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters

2016Year Founded

$317.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.

Potential impact of climate change on coastal areas could raise claims costs.

Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.

The company uses extensive property data for precise pricing and improved underwriting.

Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.

The company achieved a $1bn valuation, securing its Unicorn status in 2023.

Kin's technology-driven model ensures competitive rates and personalized service.

Land your dream remote job 3x faster with AI

Try Jobo Free