Chief Operating Officer, Canada

About Kraken

Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

Mission: To accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

Culture: Mission-focused and rooted in crypto values.

Team: Industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers. Kraken is committed to industry-leading security, crypto education, and world-class client support.

Location: Fully remote, with Krakenites in 70+ countries.

The Role

Job Title: Product Operations Leader Employment Type: FullTime Salary: $110K - $176K Location Type: Remote

Responsibilities

• Act as the functional COO for Kraken Canada, overseeing day-to-day operations, regulatory audits, client lifecycle management, and market performance.
• Lead product operations for global consumer trading products and Kraken Canada, including business readiness and operational success.
• Oversee the operations of MTL-licensed entities in the US.
• Partner with Product to deliver features that meet compliance and operational requirements across jurisdictions.
• Manage readiness and go-to-market of new products with a sharp eye on process scalability and internal controls.
• Drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure upgrades.
• Work closely with compliance teams to ensure audit-readiness and operational risk mitigation.
• Partner with Finance and Data to own forecast inputs, monitor cost-performance metrics, and support P&L clarity across regulated business units.
• Represent the operational side of Canada and U.S. in board, regulatory, and executive discussions.
• Champion a high-leverage operating model: define core metrics, improve systems, and elevate how Kraken builds and scales regulated products.

Skills and Experience

• Significant experience in product operations, general management, or go-to-market roles, ideally in fintech, crypto, or regulated financial tech.
• Demonstrated experience launching and scaling products in regulated environments.
• Strong track record of cross-functional execution; experience shipping with product teams and delivering under pressure.
• Fluency in crypto-native operations, including treasury flows, custody structure, and digital wallet architecture.
• Experience with financial operations: partnering with FP&A, understanding P&Ls, and tracking operational cost drivers.
• Comfortable working with compliance and legal, able to interpret regulation and map it to business processes.