Sezzle

Chargeback Operations Analyst

Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Financial Services, PaymentsIndustries

Requirements

Candidates should possess a Bachelor's degree in Finance, Business Administration, or a related field, and ideally have 2+ years of experience in operations, fraud analysis, or dispute resolution. Strong analytical skills and the ability to interpret data are essential, along with familiarity with payment processing systems and fraud prevention techniques.

Responsibilities

The Chargeback Operations Analyst will investigate disputed credit card, debit card, and ACH transactions, taking suitable action to resolve those disputes within established timeframes, working cross functionally with relevant departments to determine next steps on a case to case basis, investigate individual transactions using internal policies and review methodologies, understand systems and tools through data analysis, collaborate with various teams to improve loss prevention mechanisms, maintain strong domain knowledge of fraud, adhere to service level agreements, and handle escalations professionally.

Skills

Dispute Analysis
Fraud Monitoring
Customer Service
Case Investigation
Process Improvement

Sezzle

Buy now, pay later payment solutions

About Sezzle

Sezzle operates in the buy now, pay later (BNPL) market, allowing consumers to purchase products and split the cost into four interest-free payments. This service is designed to help younger consumers manage their finances by providing flexible payment options. For merchants, Sezzle offers a payment solution that can increase sales and reduce cart abandonment rates. The company generates revenue primarily through fees charged to merchants for processing transactions, which are justified by the increased customer acquisition and sales that merchants experience. Sezzle is committed to creating a positive societal impact as a Public Benefits Corporation and a Certified B Corp. With 3.4 million active consumers and nearly 47,000 active merchants, Sezzle has reported significant growth, with $1.8 billion in underlying merchant sales in the past year. The goal of Sezzle is to empower the next generation financially while facilitating transactions between consumers and merchants.

Key Metrics

Minneapolis, MinnesotaHeadquarters
2016Year Founded
$201MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees

Benefits

Comprehensive Benefit Plans
Generous Parental & Family Leave
Competitive 401k Match
Paid Time Off & Volunteer Time Off
Ownership Through Equity
100% of Donations to Charity Matched
Work from Home Stipend
Highly Discounted Fitness Membership

Risks

Increased regulatory scrutiny on BNPL could impact Sezzle's operations and growth.
Edelson Lechtzin LLP's investigation may lead to legal challenges for Sezzle.
Staples' partnership with Klarna intensifies competition in the BNPL market.

Differentiation

Sezzle is a Certified B Corp, emphasizing social impact alongside business goals.
The company offers interest-free payment plans, appealing to younger, budget-conscious consumers.
Sezzle's platform reduces cart abandonment, benefiting merchants with increased sales.

Upsides

Sezzle's partnership with Bealls Inc. expands its reach across 650+ stores.
The BNPL market is growing, with over 20% of consumers using BNPL in 2022.
Fintech IPO Index's 64% return indicates a favorable investment climate for Sezzle.

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