GOAT Group

Senior Manager, Risk Strategy & Analytics

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, BiotechnologyIndustries

Senior Manager, Risk Strategy and Analytics

About the Team

At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.

The ideal candidate for the Senior Manager, Risk Strategy and Analytics position will be based in PST or able to fully work in PST.

Responsibilities

  • Manage a team of fraud investigators and fraud business analysts who will use queries to detect and prevent fraud and abuse, identify and report fraud trends, create and review fraud rules and processes, and make recommendations for fraud strategies.
  • Lead the management and maintenance of the fraud and abuse risk strategy, including the identification, creation, and review of fraud rules and processes.
  • Conduct regular reviews of fraud rules and risk strategy performance, making adjustments to optimize efficiency and effectiveness.
  • Collaborate in the development of fraud detection tools, models, and procedures to enhance the ability to identify fraud and abuse activity and minimize losses.
  • Develop and maintain detailed reports on fraud and abuse review rates, chargeback processing, and system performance for internal and executive-level reporting.
  • Partner with product managers, data scientists and engineers to design and implement long-term fraud prevention and abuse mitigation strategies.
  • Work closely with the fraud strategy teams to implement preventive measures that mitigate risk while driving process improvements.
  • Lead or contribute to special projects aimed at reducing fraud and abuse related losses, ensuring a balance with maintaining a positive customer experience.
  • Analyze fraud transactions, abuse activity and chargebacks to identify trends and communicate findings, shaping fraud and risk strategy and executive-level reporting.
  • Foster strong relationships with internal teams and external stakeholders, including third-party fraud solution providers, payment processors and merchant fraud teams.
  • Adapt to evolving business needs, maintaining flexibility and a positive attitude in the face of changing responsibilities.
  • Availability to work weekends and non-traditional shifts as required by business needs.

Requirements

  • 8-10 years of experience in e-commerce fraud and payments environment.
  • Advanced SQL knowledge and some programming language required.
  • Experience managing a team strongly preferred.
  • Working knowledge of Customer Service and valuing the customer experience.
  • Strong attention to detail with consistent accuracy.
  • The ability to follow stringent processes and regulations.
  • Must have the ability to meet critical deadlines in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas.
  • Must be highly organized.
  • Ability to think analytically and make accurate decisions.
  • Must be able to work within a team environment and be a team player.
  • Strong proficiency working with web browsers and web-based tools.

Company Information

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of...

Compensation & Benefits

Hiring Range: $119,600 - $149,500 USD

Benefits: 401K, paid time off, dental, medical, vision, disability, life insurance options.

Note: To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Employment Type

  • [Employment Type not specified]

Location Type

  • [Location Type not specified]

Skills

Fraud Detection
Risk Management
Data Analysis
Business Intelligence
SQL
Reporting
Process Improvement
Team Management
Fraud Prevention
Chargeback Processing

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters
2010Year Founded
$479.2MTotal Funding
SERIES_FCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave

Risks

FTC's $2M penalty may harm GOAT's reputation and consumer trust.
Intensifying competition in sneaker and streetwear markets could erode GOAT's market share.
Integration challenges from Grailed acquisition may distract from GOAT's core operations.

Differentiation

GOAT Group offers a unique marketplace for authentic sneakers and streetwear.
The company operates globally with 13 physical locations and extensive e-commerce platforms.
GOAT ensures product authenticity through rigorous verification processes, enhancing buyer trust.

Upsides

GOAT's $300M funding boosts growth and expansion opportunities in global markets.
Rising sneaker culture expands GOAT's customer base and market potential.
Collaborations with high-profile designers attract fashion-forward consumers to GOAT's platform.

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