Job Description: Operations Specialist

Salary: $50,000 - $80,000 (plus equity) depending on experience. Employment Type: Full-Time Location Type: Remote (Continental US & Canada)

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About Mosey

Mosey makes employment compliance a breeze so fast-growing companies can hire and operate anywhere—without the administrative burden.

What's so hard about hiring people in multiple locations anyway? Each country, state, and municipality has its own employment requirements that need to be maintained on an ongoing basis. Those requirements span HR, tax, accounting, and legal which is complicated and requires deep expertise. As a result, keeping up with the differences and the sheer volume of obligations makes hiring people in many locations expensive and painful.

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About the Role

Operations drives mission-critical initiatives to support processes for scale at Mosey. You’ll work across teams and vendors to assist with strategic projects and provide planning, analytical, operational, and implementation support. We are looking for a hard-charging generalist who is focused on outcomes and builds strong relationships along the way.

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Responsibilities

• Provide support to state registration requests, trouble shooting, and maintaining SLAs.
• Identify improvements to registration and filing systems and processes.
• Identify improvements to compliance requirements monitoring, updates, and coverage.
• Provide support to users—answering questions and handling requests.
• Support product feature launches and rollout to customers.
• Write user communications and/or announcements.

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Capabilities

• Excellent communicator, verbal and written.
• Analytical thinking, ability to break down problems into parts.
• Strong project management skills.
• Learns new skills and problem domains quickly.

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Requirements

• 1+ years of experience with payroll registrations.
• 1+ years working in operations or a related function.
• Previous experience working directly with customers.
• Experience working at an early-stage startup or eagerness to learn.
• Experience working with a BPO is a plus.
• Strong connection with the mission of the company.

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Company Information

Our Operating Principles:

• Pursue Knowledge: Lead with curiosity, reject bad explanations, and create objective knowledge with a tradition of conjecture and criticism.
• Writing is Thinking: Many seemingly good ideas don’t survive closer inspection when written down. That doesn’t mean you shouldn’t try, it’s precisely why you should.
• Exude Warmth: Build a working environment that is welcoming and supportive. Others will want to gather around you.
• Be Ambitious: We can do more than we think with imagination and resolve. Solving important problems requires it.

Our Benefits:

• Competitive compensation with material equity ownership.
• Health insurance including medical, dental, and vision.
• Mosey pays 100% of your employee premium.
• 3 weeks vacation.
• 8 Paid Company Holidays.
• Paid Family Leave.
• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle.
• Remote first (continental US & Canada).

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We look forward to hearing from you!