[Remote] Channel Partner Success Manager - Unified Communications (UC) at Smarsh

Belfast, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial Services, ComplianceIndustries

Requirements

3+ years in partner success, partner management, channel operations, or technical account management
Proven experience running structured onboarding projects and coordinating cross-functional teams
Strong technical literacy with cloud platforms, APIs, network/connectivity concepts, and recording/telephony platforms
Experience with CRM and ticketing systems such as HubSpot and Zendesk and project tools such as Asana
Excellent stakeholder management, communication, and presentation skills
Strong organisational skills with attention to detail and ability to manage multiple concurrent partner projects
Commercial awareness of partner billing models and ability to conduct billing discovery and optimisation
Analytical skills for pipeline tracking and reporting
Desirable: Experience in UC, contact centre, recording, or communications technology ecosystems
Desirable: Prior experience working with service providers, MSPs, or strategic channel partners
Desirable: Familiarity with UK market and regulatory considerations relevant to call recording and data locality

Responsibilities

Manage end-to-end partner onboarding for strategic and self-serve partners
Own partner project plans, run kickoff calls, confirm SOWs, and coordinate milestones to go-live
Act as primary partner point of contact and escalation owner during onboarding and early-stage deployments
Deliver partner enablement: product demos, training programs, demo accounts, playbooks, and level-1 support readiness
Coordinate cross-functional resources including technical, implementation, marketing, and billing teams
Validate partner environment details: recording platform, connectivity, APIs, regions, and go-live target dates
Prepare and review Statements of Work, installation requirements, and connectivity contact lists
Configure and manage onboarding workflows in CRM and ticketing tools to ensure operational handoffs
Track partner progress and pipeline, report status to internal stakeholders, and surface risks and dependencies
Run knowledge transfer to ensure partners can independently onboard at least the first three customers and perform level-1 troubleshooting
Maintain partner documentation, FAQs, training materials, and onboarding templates
Identify upsell, migration, and optimization opportunities and coordinate with Account Management to convert them

Skills

Partner Onboarding

Partner Enablement

Project Management

Relationship Management

Product Demos

Training Programs

CRM

Ticketing Tools

Statements of Work

Pipeline Tracking

Unified Communications

Smarsh

Archiving and compliance solutions provider

About Smarsh

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations, ensuring that clients can adapt to evolving regulations. Their goal is to help organizations efficiently manage their communication data, identify risks, and maintain compliance, particularly through tools like Connected Capture for Microsoft Teams, which supports remote workforces.

Portland, OregonHeadquarters

2001Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Risks

Integration with OpenAI's API may pose compliance and security challenges.

EU's AI Act requires significant adjustments to Smarsh's AI systems.

Expansion into Latin America may expose Smarsh to regional instability.

Differentiation

Smarsh offers cloud-native, context-aware archiving solutions for regulated industries.

The company integrates with popular tools like Microsoft Teams for seamless compliance.

Smarsh serves 9 of the top 10 banks, showcasing its industry trust.

Upsides

Smarsh's global expansion includes a new office in Costa Rica for enhanced support.

Integration with OpenAI's ChatGPT API enhances Smarsh's AI compliance capabilities.

Partnership with Verizon simplifies mobile compliance procurement for Verizon's clients.

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