Sr Manager, Product Design - Channels
1PasswordFull Time
Junior (1 to 2 years), Senior (5 to 8 years)
Candidates should possess over 8 years of experience in Channel Sales, Business Development, or a similar role, preferably within SaaS, UCaaS, CCaaS, or related technology sectors. A proven track record of building and scaling a channel ecosystem in a competitive market is essential. The role requires a strong ability to recruit, onboard, and activate channel partners, with experience working with various partner types including resellers, VARs, MSPs, agents, distributors, and TSDs. Excellent organizational skills, attention to detail, and pipeline management are necessary, along with strong commercial acumen for negotiating and closing complex deals. The ideal candidate is a self-starter, capable of working independently in a high-growth environment, and proficient in CRM tools like Salesforce and collaboration platforms such as Google Workspace. Exceptional communication and presentation skills are also required.
The Channel Business Development Director will be responsible for identifying, recruiting, and onboarding new channel partners, including resellers, managed service providers (MSPs), agents, and TSDs. They will build and execute a strategic plan to scale the channel business across the UK & I region and develop a strong pipeline of early, mid, and late-stage partner prospects. Responsibilities include working closely with partners to generate and qualify leads, developing and executing go-to-market strategies, and providing partners with the necessary tools, training, and support for sales success. The role involves cultivating strong relationships with prospective partners, acting as the primary point of contact, and supporting partners in closing deals through joint sales calls, deal structuring, and negotiations. Additionally, the Director will support partners through their onboarding and enablement journey, evangelize 8x8’s solutions and competitive differentiators, and represent the company at partner events. Managing and maintaining an accurate sales funnel in CRM, providing regular updates and insights to leadership, and collaborating cross-functionally with marketing, sales, sales engineering, and product teams are also key duties.
Cloud communications and collaboration platform
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.