8x8

Channel Business Development Director

United Kingdom

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Software, Cloud Computing, Customer Experience (CX)Industries

Requirements

Candidates should possess over 8 years of experience in Channel Sales, Business Development, or a similar role, preferably within SaaS, UCaaS, CCaaS, or related technology sectors. A proven track record of building and scaling a channel ecosystem in a competitive market is essential. The role requires a strong ability to recruit, onboard, and activate channel partners, with experience working with various partner types including resellers, VARs, MSPs, agents, distributors, and TSDs. Excellent organizational skills, attention to detail, and pipeline management are necessary, along with strong commercial acumen for negotiating and closing complex deals. The ideal candidate is a self-starter, capable of working independently in a high-growth environment, and proficient in CRM tools like Salesforce and collaboration platforms such as Google Workspace. Exceptional communication and presentation skills are also required.

Responsibilities

The Channel Business Development Director will be responsible for identifying, recruiting, and onboarding new channel partners, including resellers, managed service providers (MSPs), agents, and TSDs. They will build and execute a strategic plan to scale the channel business across the UK & I region and develop a strong pipeline of early, mid, and late-stage partner prospects. Responsibilities include working closely with partners to generate and qualify leads, developing and executing go-to-market strategies, and providing partners with the necessary tools, training, and support for sales success. The role involves cultivating strong relationships with prospective partners, acting as the primary point of contact, and supporting partners in closing deals through joint sales calls, deal structuring, and negotiations. Additionally, the Director will support partners through their onboarding and enablement journey, evangelize 8x8’s solutions and competitive differentiators, and represent the company at partner events. Managing and maintaining an accurate sales funnel in CRM, providing regular updates and insights to leadership, and collaborating cross-functionally with marketing, sales, sales engineering, and product teams are also key duties.

Skills

Channel Partner Management
Business Development
Sales Strategy
Pipeline Generation
Partner Recruitment
Reseller Management
Managed Service Provider (MSP) Engagement
Agent Onboarding
TSD Engagement
Strategic Planning
Communication
Negotiation
Sales

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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