A1M Solutions

CentralReach Training & Support Specialist - EST Working Hours (Remote)

Johannesburg, Gauteng, South Africa

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Behavioral Health, ABAIndustries

Requirements

Candidates must possess a minimum of one year of hands-on experience utilizing CentralReach at either the user or administrator level, with prior experience in a support or training role being strongly preferred. Experience in healthcare, behavioral health, or ABA settings is a plus, and excellent communication and interpersonal skills, including the ability to translate complex technical information into clear, accessible language, are required. Strong organizational skills, attention to detail, comfort working independently, and the ability to manage multiple priorities are also necessary, along with being tech-savvy and capable of quickly learning new tools and platforms.

Responsibilities

The CentralReach Training & Support Specialist will develop and deliver comprehensive onboarding and ongoing training sessions on the CentralReach platform for staff at various levels, create user-friendly training materials and SOPs, provide timely, day-to-day support to CR users via multiple channels, troubleshoot system-related issues and escalate them appropriately, assist with user onboarding and offboarding, monitor system usage, identify opportunities for workflow efficiency improvements, collaborate with clinical and administrative teams, and continuously improve training materials and system processes based on feedback.

Skills

Communication
Interpersonal Skills
Technical Support
Training Development
Troubleshooting
User Support
System Management
Workflow Optimization
Organizational Skills
Attention to Detail
Independence
Multi-tasking
Tech-savvy
Learning New Tools

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Key Metrics

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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