Clear understanding of all BJ’s Membership options, including the importance of renewals, upgrading to BJ’s Loyalty programs
Ability to process member purchases courteously and friendly, including verifying, renewing, upgrading, and offering membership products
Ability to scan merchandise through a point-of-sale system for accurate inventory counts and purchase totals
Ability to provide high level of customer service, check out members timely and efficiently
Ability to fill shopping carts when necessary and assist members
Maintain overall cleanliness of the front-line department
Carry out job functions as assigned, support club policies, procedures, and compliance
Act with honesty, integrity, lead with member in mind, escalate concerns appropriately
Ensure safe and positive environment, embrace inclusion and diversity, work collaboratively
Maintain friendly and positive attitude, move with speed and agility
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Grand opening look, stocked items, promotional plans, signage, clean and organized)
Understand how to access and read production/financial performance reporting for department
Responsibilities
Process Member purchases courteously and friendly, including verifying, renewing, upgrading, and offering membership products
Scan all club merchandise through point-of-sale system for accurate inventory and totals
Provide excellent member service efficiently and productively