Must be able to work Wednesday, Thursday, Friday, Saturday 4-10pm
Exhibits clear understanding of all BJ’s Membership options, including the importance of renewals, upgrading to BJ’s Loyalty programs
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Acts with honesty and integrity and lead with the member in mind
Ensure a safe and positive environment for members and each other
Embrace inclusion and diversity, working together with collaboration and respect
Work as a team to achieve goals
Move with speed and agility in everything done
Innovate and adapt
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products
Scans merchandise and accepts various forms of payments
Provides excellent member service in an efficient and productive manner
Maintains the overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Provides a high level of customer service to Members
Checks Members out in a timely and efficient manner
Scans all club merchandise through a point-of-sale system
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily
Work with commitment and pride to deliver GOLD - Grand opening look daily
Ensure all items stocked and promotional plans executed