Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to members
Knowledge of how to scan merchandise through a point-of-sale system for accurate inventory counts and purchase totals
Ability to collect payments via cash, check, or other charge payments
Ability to issue receipts or change to members
Up to date on merchandise promotions, advertisements, and product information
Ability to scan and redeem coupons for discounts
Maintain cleanliness of the frontline area and assist in general club housekeeping
Ability to return re-sellable merchandise to the sales floor
Commitment to club policies, procedures, compliance, honesty, integrity, safety, inclusion, diversity, teamwork, speed, agility, innovation, and maintaining a friendly, positive attitude
Understanding of how to access and read production and/or financial performance reporting for the department
Responsibilities
Process member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan all club merchandise through a point-of-sale system
Fill shopping carts when necessary and assist at self-checkout stations
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and rewards redemption
Check members out in a timely and efficient manner
Collect payments from members
Issue receipts or change due to members
Maintain the overall cleanliness of the front-line department
Assist in general club housekeeping when necessary
Stay up to date on all merchandise promotions, advertisements, and product information; discount purchases by scanning and redeeming coupons
Deliver service excellence, resolve and de-escalate member concerns, ensure a safe and positive environment, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including grand opening look, stocking items, executing promotional plans, maintaining visible accurate signage, and keeping clean and organized
Carry out job functions as assigned and support club policies, procedures, and compliance