Availability any weekday between 1pm and 9pm and open weekends
Clear understanding of all BJ’s Membership options, including renewals, upgrades, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Ability to carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address concerns, and escalate as appropriate
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, work collaboratively with respect
Work as a team to achieve goals, move with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Commitment to GOLD Club Standards: Grand opening look daily, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan merchandise and accept various forms of payments
Provide excellent member service in an efficient and productive manner
Maintain overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Provide a high level of customer service to Members
Check Members out in a timely and efficient manner
Scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members
Deliver service excellence through all points of contact
Resolve and deescalate member concerns
Work as a team to deliver GOLD club standards daily