Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Ability to check Members out in a timely and efficient manner
Ability to scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals
Ability to fill shopping carts when necessary and assist Members
Maintain a friendly and positive attitude
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Embrace inclusion and diversity, working collaboratively and respectfully
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Knowledge of club standards, including maintaining a Grand Opening Look (GOLD), stocking items, executing promotional plans, visible accurate signage, and cleanliness
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan merchandise and accept various forms of payments
Provide excellent member service in an efficient and productive manner
Maintain the overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Ensure a safe and positive environment for members and team members
Work as a team to achieve goals, deliver GOLD club standards daily, and maintain visible accurate signage
Understand how to access and read production and/or financial performance reporting for the department