Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to members
Proficiency in using a point-of-sale system to scan merchandise and ensure accurate inventory counts and purchase totals
Capability to collect payments via cash, check, or other charge payments and issue receipts or change
Knowledge of merchandise promotions, advertisements, product information, and ability to scan and redeem coupons
Commitment to maintaining cleanliness of the frontline area and assisting in general club housekeeping
Adherence to club policies, procedures, compliance, GOLD Member Standards (Greet, Anticipate, Appreciate), and club standards (e.g., Grand opening look, stocked items, accurate signage, clean and organized)
Ability to act with honesty, integrity, work collaboratively, embrace inclusion and diversity, maintain a friendly and positive attitude, and ensure a safe environment
Responsibilities
Process member purchases courteously and friendly, including verifying, renewing, upgrading, and offering membership products
Scan all club merchandise through the point-of-sale system and fill shopping carts when necessary
Assist at self-checkout stations
Offer appropriate membership products such as renewals, EASY renewal option, BJ’s Loyalty programs, and rewards redemption
Check members out in a timely and efficient manner
Collect payments and issue receipts or change due to members
Stay up to date on promotions and discounts purchases by scanning and redeeming coupons
Maintain cleanliness of the frontline area and assist in general club housekeeping
Return re-sellable merchandise to the sales floor
Carry out job functions as assigned, support club policies, resolve member concerns, escalate as appropriate, and deliver service excellence