Clear understanding of all BJ’s Membership options, including the importance of renewals, upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Ability to check Members out in a timely and efficient manner
Ability to scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals
Ability to collect payments via cash, check, or other charge payments from members
Ability to issue receipts or change due to Members
Knowledge of all merchandise promotions, advertisements, and product information
Ability to maintain the cleanliness of the frontline area and assist in general club housekeeping
Ability to return re-sellable merchandise to the sales floor
Responsibilities
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products
Scans merchandise and accepts various forms of payments
Provides excellent member service in an efficient and productive manner
Maintains the overall cleanliness of the front-line department
Offers all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs and Rewards redemption
Fills shopping carts when necessary and assists at self-checkout stations
Discounts purchases by scanning and redeeming coupons
Stays up to date on all merchandise promotions, advertisements, and product information
Carry out job functions and responsibilities as assigned, support club policies, procedures and compliance
Acts with honesty and integrity, leads with the member in mind, escalates concerns as appropriate
Ensures a safe and positive environment, embraces inclusion and diversity, works as a team
Delivers service excellence, resolves and deescalates member concerns, commits to GOLD Member Standards (Greet, Anticipate, Appreciate)
Works to deliver GOLD club standards daily, including Grand opening look, stocking items, executing promotional plans, maintaining signage, cleanliness