Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Proficiency in scanning merchandise through a point-of-sale system for accurate inventory counts and purchase totals
Capability to collect payments via cash, check, or other charge payments
Knowledge of merchandise promotions, advertisements, product information, and ability to redeem coupons
Ability to maintain cleanliness of the frontline area and assist in general club housekeeping
Commitment to acting with honesty, integrity, and leading with the member in mind
Adherence to club policies, procedures, compliance, GOLD Member Standards (Greet, Anticipate, Appreciate), and club standards
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan all club merchandise through a point-of-sale system and fill shopping carts when necessary
Assist at self-checkout stations
Collect payments from members and issue receipts or change due
Offer appropriate membership products such as renewals, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Check Members out in a timely and efficient manner
Stay up to date on all merchandise promotions, advertisements, and product information; discount purchases by scanning and redeeming coupons
Maintain the cleanliness of the frontline area and assist in general club housekeeping when necessary
Return re-sellable merchandise to the sales floor
Carry out job functions as assigned, support club policies and procedures, ensure a safe and positive environment, embrace inclusion and diversity, and work as a team to achieve goals