AR Center Cash Specialist

Position Overview

The AR Center Cash Specialist is primarily responsible for the timely and accurate application of payments to customer accounts on various systems (e.g., InfoPro, TRUX, Webcollect) and lines of business via the following methods: Unapplied Cash/Cash on Account, Holding Accounts, Webcollect generated tasks, Webcollect generated reports and/or other applications as deemed necessary. In addition, the Cash Specialist works closely with other AR Center, Business Units, Headquarters teams and customers to ensure payment application is accurate and timely. Where necessary, root cause research is completed to minimize unapplied and/or unidentified scenarios that could result in adverse collection events to occur. This may require contact with the customer to close the loop.

Principal Responsibilities

• Research unapplied and/or unidentified payments and move to the correct division, account, and invoice timely and accurately.
• Assist AR Center employees with the research of cash related items, including sharing knowledge of system capabilities and coordinating cash transactions.
• Contact customers on short-paid balances, unidentified payments, and possible process enhancements.
• Partners with the AR Center Team and Leaders by quickly bringing issues to their attention, working to understand the root cause, and offering potential solutions.
• May assist in other A/R functions and special projects as time and work-load permits.
• Process refunds in accordance with the Company refund policy which may include manual refunds, expedited refunds and/or void/reissue refund checks.
• Assists with the research and validation of the quarterly escheatment process and/or escheatment requests.
• Credit Memo applications.
• Partner with BUFM/Finance to assist when GL is out of balance.
• Process ICC/CIC that need to be moved from one account to another, but action cannot be performed directly in Webcollect and/or ICC/CIC payment movement between InfoPro and Trux, as requested.
• Reconciliation of accounts to correct misapplication of payments.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Multi-division AR processing experience
• Intermediate MS Excel skills (ability to perform v-lookup and pivot tables)
• Ability to communicate professionally with internal and external stakeholders to accomplish goals in an effective manner.
• Ability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Solid knowledge and understanding of accounting principles.
• Ability to effectively manage multiple tasks and meet deadlines.
• Ability to complete projects and assignments with minimal direction.
• Ability to work effectively, cooperatively, and efficiently in a team environment.
• Ability to accomplish goals and objectives through others.
• Math aptitude and the ability to work accurately with numbers.

Minimum Requirements

• Minimum of 2 years of cash application research, reconciliation, and billing related experience.
• Experience working in a high-volume, fast-paced environment.

Employment Type

Full-time

Pay Range

$20.36 - $30.54

Bonus Plan Details (if applicable)

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract.