Care Operations Associate
Abarca HealthSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Manufacturing, TechnologyIndustries
Requirements
- Prior project management, supply chain, and customer service experience required
- A minimum of 3 years of related experience, preferably in manufacturing or operations
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter, who can work independently, and can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Strong communication skills (both oral and written) + ability to manage up and to the side
Responsibilities
- Document all case activity in central database
- Leverage company technology platforms and comply with the Quality Management System
- Monitor the integrity of supplier quality metrics
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
- Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
- Participate and provide input on initiatives to simplify and automate complex processes
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
- Take actions to improve on time delivery, quality, and customer satisfaction
- Track and monitor the progress of numerous customer orders and partner jobs
- Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
- Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
- Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
- Manage customer complaints that result in replacements for returned products
- Report out on status, risk, and efforts to recover troubled orders and jobs
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Case Manager position?
This information is not specified in the job description.
Is this Case Manager role remote or does it require office work?
This information is not specified in the job description.
What skills and experience are required for the Case Manager role?
Prior project management, supply chain, and customer service experience are required, along with a minimum of 3 years of related experience preferably in manufacturing or operations, and a Bachelor of Science Degree in Supply Chain, Engineering, or a Technical related field is preferred.
What is the team environment like for Case Managers at Xometry?
Case Managers are part of a fast moving team of technical professionals who solve supply chain problems for customized parts.
What makes a strong candidate for the Case Manager position?
Strong candidates thrive on working on the edge, have the ability to prioritize and communicate effectively in demanding situations, and bring prior project management, supply chain, and customer service experience.
Xometry
Online platform for custom manufacturing services
About Xometry
Xometry connects businesses with manufacturers for custom manufacturing and industrial supply services. Clients can upload design files to receive instant quotes for various production methods, including 3D printing, CNC machining, injection molding, and sheet metal fabrication. The platform utilizes a large network of manufacturing partners to ensure quick delivery of high-quality parts at competitive prices. Additionally, Xometry offers a range of industrial supplies, such as raw materials and tooling, with a program that allows clients to manage costs effectively. Unlike many competitors, Xometry has no minimum order requirements and provides fast shipping, making it suitable for businesses of all sizes. The goal of Xometry is to simplify the manufacturing process and provide accessible solutions for custom parts and supplies.
North Bethesda, MarylandHeadquarters
2013Year Founded
$202.4MTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Consumer GoodsIndustries
501-1,000Employees
Benefits
Medical, dental, & vision insurance
Life insurance
401(k) with company matching
Equity
Generous PTO
Paid volunteer time
Commuter & parking benefits
Maternity & Paternity leave
Free snacks
Dog-friendly office spaces
Risks
Increased competition from digital B2B marketplaces could threaten Xometry's market share.
New executive appointments may lead to strategic shifts disrupting current operations.
Rapid AI and machine learning advancements may outpace Xometry's current capabilities.
Differentiation
Xometry offers instant pricing and lead time for tube cutting and bending.
The company provides a comprehensive platform for on-demand custom manufacturing services.
Xometry's Supplies Flex program helps clients manage costs and avoid price fluctuations.
Upsides
Sanjeev Singh Sahni's appointment could enhance operational efficiencies and global growth strategies.
Digital B2B marketplaces align with Xometry's model, potentially increasing its market share.
Investor confidence is strong, with new investments from Verition Fund Management and Nicholas Investment Partners.
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