[Remote] Manager, Quality Assurance at DoorDash

This role requires in-office presence at the Tempe corporate office for in-person coaching, cross-functional collaboration, and immediate problem-solving. Candidates must live within 50 miles of the Tempe, Arizona office, with in-office days determined by business needs. It also involves periodic domestic and international travel.

Candidates need 3+ years of people management experience developing leaders through coaching and feedback, and 5+ years in Quality Assurance Operations focused on large-scale QA automation and innovation. A track record of leading projects and succeeding in collaborative environments is also required.

You will lead and develop people leaders, design and execute process improvements and scalable QA strategies including Manual QA and Automated QA programs, partner cross-functionally, and monitor team performance metrics.

The CXI Quality Assurance Team is passionate about delivering exceptional and efficient customer experiences, championing scalable processes, fostering collaboration, and developing talent in a hands-on leadership environment.

Strong candidates are persistent, results-driven, committed to excellence, and excel at building cross-functional relationships. Experience in people management, QA operations with automation, and leading projects in collaborative settings like consulting or startups stands out.