Carrier Operations Engineer at Zoom

San Jose, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree and 5 years experience within the telecommunication industry
Strong working knowledge on global telecom concepts; circuit procurement, delivery and service assurance procedures
3-5 years experience designing or maintaining Wide Area Networks, Multi-homed Internet connectivity, and SIP infrastructures
Experienced with carrier relations management (supplier mgmt), fostering a relationship with technical account teams
Ability to articulate and troubleshoot layer 1, 2, and 3 connectivity
Confidence and ability to lead troubleshooting and escalation efforts with service providers
Knowledge of milestones within the Telecom provisioning process and how to manage the lifecycle
Must be a self-starter able to work without close supervision and to think independently
Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to work in a team environment
Excellent organizational, problem solving and time management skills
Experience working in a global environment and with global regulatory requirements
Experience working in Grafana (a plus)
Practical experience in scripting or coding with one language (a plus)
Low-Code/No-Code Tools: Experience with low-code or no-code platforms (e.g., Microsoft Power Automate, Zapier, or similar tools) to develop and deploy efficient, scalable workflows and solutions without extensive coding (a plus)
Experience working with GSuite, Visio and Jira (a plus)

Responsibilities

Establish and maintain strong working relationships with global telecom carriers sales engineering and service assurance teams
Vendor Escalation Management: Manage complex vendor escalations and ensure timely resolution
Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit, wavelengths and MPLS
Experienced in building operational performance reports
Provide technical input on MSA/SLA
Collaborate with Carrier Provisioners to track and manage procurement and delivery of telecom infrastructure services such as IP transit, wavelength, MPLS
Support internal production teams with carrier escalation support
Partner with Network Engineering to provide ongoing support to all internal business teams, participating in designs and troubleshooting telecom related issues
Participate in network and financial costs analysis and identify where efficiencies can be achieved
Support carrier onboarding, technical validation of new carriers
Build and maintain trusting relationships with internal stakeholders to support carrier evaluation, technical design, service provisioning, and escalation support
Collaborate with Procurement team to perform RFPs for new services (transit, point-to-point, MPLS/SIP, etc.)
Review and validate telco KMZs, ensuring accurate circuit design, path diversity
Assist Telco Provisioning with circuit test & turn-up
Maintain strong awareness of carrier on-net presence to support Zoom global data center footprint
Partner with Cost Analysts to capture and keep current of telecom rates
Globally scout and develop a carrier portfolio to support new Infrastructure Requirements

Skills

Key technologies and capabilities for this role

VoIPSIPWANMPLSIP TransitLayer 1Layer 2Layer 3Carrier RelationsVendor ManagementNetwork TroubleshootingService AssuranceTelecom ProcurementMSASLA

Questions & Answers

Common questions about this position

What experience level is required for the Carrier Operations Engineer role?

A Bachelor’s degree and 5 years of experience within the telecommunication industry are required, along with 3-5 years designing or maintaining Wide Area Networks, Multi-homed Internet connectivity, and SIP infrastructures.

What key technical skills are needed for this position?

Strong working knowledge of global telecom concepts including circuit procurement, delivery, and service assurance; ability to troubleshoot layer 1, 2, and 3 connectivity; and experience with Wide Area Networks, SIP infrastructures, and carrier relations management are essential.

Is experience in a global environment required?

Yes, experience working in a global environment and with global regulatory requirements is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What soft skills are important for success in this role?

Excellent interpersonal communications skills, ability to work in a team environment, self-starter mindset without close supervision, and strong organizational, problem-solving, and time management skills are crucial.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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