Carrier Engineer

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Cloud CommunicationsIndustries

Requirements

The candidate must have 5+ years of experience in a technical role with a telecom carrier or large enterprise, operating or managing a SIP-based voice infrastructure/UCaaS environment. Advanced knowledge of Voice over IP using SIP signaling, including UDP, RTP, TLS, and SRTP, is required. Proficiency in LAN and WAN switching and routing protocols for VoIP services, along with knowledge of BGP routing protocol, is essential. Understanding of international telephony regulations and experience in optimizing solutions for cost, performance, and quality, as well as vendor and external partner collaboration, are also necessary.

Responsibilities

The Carrier Engineer will maintain technical knowledge of VoIP and Networking technologies to interconnect carriers with the Zoom Telephony Platform. Key responsibilities include the evaluation, design, and onboarding of carriers and their telephony services. The role also involves handling Tier 2 escalations, addressing customer/end-user telephony issues, and monitoring, triaging, and supporting the Zoom Telephony Infrastructure.

Skills

VoIP

Networking

SIP signalling

UDP

RTP

TLS

SRTP

LAN switching

WAN switching

Routing protocols

BGP routing

International telephony regulations

UCaaS

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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