Care Coordinator (Remote) at Rula

United States

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$70,100 – $78,400Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental HealthIndustries

Requirements

Candidates must have at least 2 years of professional experience in customer-facing or care coordination roles and over 1 year of external-facing customer support experience. Strong systems fluency, the ability to recognize and escalate patient crises, experience in high-volume, fast-paced environments, and proficiency in navigating CRMs, EMRs, and documentation tools are required. Experience collaborating cross-functionally in a remote setting is also necessary. Preferred qualifications include experience with Zendesk and Salesforce, a background in healthcare or HIPAA-compliant documentation, and demonstrated cultural humility.

Responsibilities

The Care Coordinator will serve as a key connector between Rula patients, their providers, and external healthcare organizations, ensuring smooth transitions to appropriate levels of care. This role involves managing care coordination tasks in a fast-paced, detail-oriented environment, assisting patients with complex care decisions, and maintaining professionalism in all communications. Responsibilities include speaking directly with patients, external providers, and insurance representatives to ensure continuity of care.

Skills

Care Coordination

Customer Support

Patient Navigation

Healthcare Systems

Insurance

Communication

Empathy

Professionalism

Teamwork

Operational Excellence

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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