[Remote] Telephonic Behavioral Health Care Manager at Humana

The Telephonic Behavioral Health Care Manager will telephonically connect with members facing complex medical and mental health challenges to provide support and guidance. Responsibilities include applying clinical knowledge to educate members, navigating the healthcare system, consulting with members to ensure quality care, and guiding them toward appropriate resources. The role involves coordinating community care, proactively outreach to eligible members for care management programs, conducting assessments for timely interventions, and recommending or coordinating interventions. Collaboration with an interdisciplinary team, compliance with performance standards, and utilization of motivational interviewing and solution-oriented approaches are also key duties.