Responsibilities

As a Care Coach, you will convey the benefits of the Maven platform and engage in care coaching to Maven members, optimizing opt-in rates for care programs, utilizing coaching framework and principles to drive the creation of SMART goals with members, assuming responsibility for adherence and refinement of goals within Maven’s clinical program design, conducting introductory and follow-up appointments in succession, establishing a longitudinal relationship through outreach and caseload management, adhering to clinical program guidelines and protocols, utilizing motivational interviewing skills and knowledge of behavior modification techniques to influence behavior change and promote optimal outcomes, moving fast to assess member knowledge and barriers, using a personalized approach in providing health education to members of varying ages, backgrounds, cultures and literacy levels, collaborating with providers of the member’s care team, incorporating recommendations to update and manage member care plans, remotely monitoring member health data and activities, leading with data and following protocols and procedures to take action, and ensuring seamless access to care through coordination of care within the Maven digital network.