Sr Clinical Consultant - Remote
Altera Digital HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Software, Health ITIndustries
Requirements
Candidates should possess 3-4 years of practical experience in providing support, with a strong understanding of SaaS systems and diagnostic tools such as Kibana and App Dynamics. Experience using diagnostic tools (Kibana and App Dynamics) is required, and a formal approach to problem-solving, with a certification in Root Cause Analysis (RCA) as an asset. A solid understanding of business processes and practices within a long-term care or medical facility is also necessary.
Responsibilities
As the Lead Solutions Analyst, the candidate will provide world-class customer support, resolve complex technical issues, document problems thoroughly, mentor team members, drive training and knowledge adoption, and support the EHR for Practice Groups. They will facilitate resolution by advising on next steps, determining long-term strategies, and involving relevant parties, while also being available for rotating shifts and occasional overtime to meet business needs.
Skills
EHR Support
Healthcare Technology
Care Coordination
Workflow Management
Customer Support
Medical Administrative Tasks
PointClickCare
Cloud-based EHR solutions for senior care
About PointClickCare
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees