Sr Clinical Consultant - Remote
Altera Digital Health- Full Time
- Senior (5 to 8 years)
PointClickCare is a leading North American healthcare technology platform focused on enabling meaningful care collaboration and real-time patient insights. With over 20 years of experience, the company aims to help create a world where providers and plans can confidently deliver frictionless care. PointClickCare has grown to over 2,200 employees impacting millions across North America. Recognized by Forbes as a top 100 private cloud company and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads in creating cloud-based healthcare software. The company offers a vibrant culture with opportunities for career advancement and impactful work in a dynamic environment.
In this role, you will leverage your technical expertise to provide support for EHR (Electronic Health Record) systems, specifically for Practice Groups and Care Coach products, to achieve Model of Care objectives. As the highest escalation point, you will resolve cases by advising on next steps, determining long-term strategies, and involving relevant parties. A strong understanding of administrative tasks and workflows within long-term care and medical facilities is crucial for success. The focus is on delivering an exceptional customer experience while managing a full range of complex technical queries and complaints. You will also influence and support your team, directly or cross-functionally, to provide optimal solutions for customers.
Cloud-based EHR solutions for senior care
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.