Responsibilities

The Call Centre Client Intake Specialist will be the first point of contact for potential clients, handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients, qualifying leads and passing them to the appropriate Intake Coordinators, assisting with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact, learning and eventually managing intake processes independently, maintaining accurate records and communication via Outlook and basic Office tools, and providing a positive, helpful, and professional first impression to all callers.