Call Center Representative - AI Feedback

Position Overview

• Location Type: Remote
• Job Type: Full-Time (Contract - 3-month pilot with potential for extension)
• Salary: Not specified

Hippocratic AI is seeking Call Center Representatives to join as founding members of their AI Feedback Team. This role is crucial for evaluating and iterating on a new centralized customer call center initiative. The company is developing a safety-focused Large Language Model (LLM) for healthcare, aiming to improve global healthcare accessibility and outcomes.

About Hippocratic AI

Hippocratic AI is revolutionizing healthcare with a safety-focused LLM. Co-founded by CEO Munjal Shah and a team of healthcare and AI experts from leading institutions, the company has secured $278 million in funding from top investors. They emphasize in-person teamwork and have a world-class team dedicated to making healthcare more accessible and effective.

Why Join Our Team

• Innovative Mission: Develop a groundbreaking LLM to transform global health outcomes.
• Visionary Leadership: Co-founded by industry leaders and experts from renowned institutions.
• Strategic Investors: Backed by significant funding from prominent venture capital firms and health systems.
• World-Class Team: Collaborate with leading experts in healthcare and artificial intelligence.

Responsibilities

• Serve as the initial point of contact for patients and members via phone.
• Triage incoming calls and direct inquiries to the appropriate channels.
• Provide structured feedback on call processes, workflows, and tooling.
• Collaborate with data and AI teams to support ongoing development.
• Contribute to shaping the voice and experience of AI in healthcare.

Requirements

• Previous experience in a customer support or call center role.
• Experience working with healthcare payors or providers is strongly preferred.
• Proficiency in using call center tools, computers, and dialers.
• Strong verbal communication skills and a keen attention to detail.
• Ability to be a self-starter and thrive in fast-paced, evolving environments.