Call Center Sales Representative – Hybrid at AT&T

Charlotte, North Carolina, United States

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$8,562 – $9,204Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Must be able to report to Charlotte Call Center at 9139 Research Drive 3-4 days weekly (hybrid role)
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Ability to work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Specialize in customer acquisition, sales, service, and retention to enhance service experience, drive satisfaction, and foster loyalty

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTroubleshootingBilling ResolutionProblem SolvingCommunicationAdaptabilityAttention to Detail

Questions & Answers

Common questions about this position

What is the pay range for this Premier Service Consultant role?

Premier Service Consultants earn between $713.50 - $767.00 plus uncapped commissions monthly on sales goals. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

What is the hybrid work schedule for this position?

This hybrid position reports to the Charlotte Call Center at 9139 Research Drive and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.

What skills are required for this role?

The role requires unwavering customer focus, strong work ethic, adaptability, problem-solving skills, and attention to details.

What benefits does AT&T offer for this position?

Benefits include employee discounts up to 50% off on AT&T services, tuition reimbursement, paid time off and holidays, paid parental leave, medical/dental/vision coverage, 401(k) plan, adoption reimbursement, disability benefits, life insurance, supplemental programs, EAP, and wellness programs.

What makes a strong candidate for this Premier Service Consultant position?

Strong candidates demonstrate unwavering customer focus, strong work ethic, adaptability, problem-solving skills, and attention to details, along with the ability to handle customer interactions in a fast-paced environment.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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