Call Center Representative at Latitude AI

Rockville, Maryland, United States

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$49,920 – $58,240Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer ServiceIndustries

Requirements

1+ year of experience in a call center environment
Strong verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Associates Degree or Bachelors Degree highly preferred

Responsibilities

Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and identifying the best solution
Provide accurate, valid, and complete information using internal systems and resources
Document customer interactions, issues, and resolutions in the CRM system
Escalate complex issues to the appropriate department or supervisor when necessary
Follow communication procedures, guidelines, and policies
Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction

Skills

Call Center

Customer Service

CRM

Communication Skills

Multitasking

Time Management

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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