Call Center Representative (CSR) - Remote (US Based) - $15p/hr & Amazing Day 1 Benefits at Global Payments

Atlanta, Georgia, United States

$31,200 – $31,200Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

High School Diploma or Equivalent
At least 6 months high volume call center (onsite or remote) experience from within the last 2 years
Ability and flexibility to work hours as assigned in a 24/7 call center, including mornings, afternoons, nights, and weekends
Be on camera during training and other times as deemed necessary by supervisor
Internet router/modem in close proximity to desk/workstation area with ability to hardwire via ethernet cable on day 1 of training (no wireless internet providers or routers)

Respond to customer inquiries via telephone to provide problem resolution in accordance with organization's service standards
Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Answer customer telephone inquiries, orders, service needs, and complaints; respond where applicable or direct to technical/service areas
Maintain detailed and current knowledge of the company's/assigned client's products and services
Analyze customer service needs for communication to service and technical departments, when applicable
Navigate a computerized data entry system or other relevant applications
Resolve basic or tier 1 payment and account related requests, including card activations, payments, name and address updates for card holders of 1-2 assigned company clients
Provide standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation/processes
Enter required data into client-provided systems and databases
Determine basic reasons for customer issues using client-provided decision tree and escalate or refer unresolved grievances/requests to more experienced representatives or designated departments
Build base knowledge and familiarization of products, policies, procedures for a limited number of clients, and understanding of association guidelines and compliance by referring to online manuals and client training