Business Systems Engineer III - Enterprise Systems Tech Delivery

Position Overview

Box seeks a talented Business Systems Engineer III to join our Enterprise Systems Tech Delivery team. This role is crucial for driving the scalability and efficiency of our Order to Cash workflows. You will administer, develop, and optimize Zuora, Avalara, and Adyen systems to support subscription management, invoicing, tax compliance, and payment processing. Your expertise will be instrumental in delivering innovative solutions and supporting critical business processes that directly influence Box’s growth, compliance, and customer experience. This role offers exposure to cutting-edge financial technologies, cross-functional collaboration, and the opportunity to make a lasting impact on Box’s scalability and success.

About Box

Box is the world’s leading Content Cloud, trusted by over 115,000 organizations globally, including nearly 70% of the Fortune 500. We empower customers to protect data, fuel collaboration, and power critical workflows with secure, enterprise AI. Our mission is to bring intelligence to content management and transform workflows across organizations. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

Responsibilities

• System Administration & Configuration:
  • Configure and administer Zuora, Adyen, and Avalara.
  • Integrate these systems with ERP platforms (e.g., NetSuite) and financial tools (e.g., Planful, Concur) via SnapLogic and APIs.
  • Configure Avalara to meet multi-jurisdictional tax compliance and deliver audit-ready financial reports.
• Workflow Optimization & Automation:
  • Automate and enhance financial workflows to improve efficiency in billing, tax compliance, and payment operations.
  • Implement automated reconciliation processes to ensure data integrity and accurate financial reporting.
  • Ensure scalability, data integrity, and alignment with business objectives for order management systems.
• Troubleshooting & Issue Resolution:
  • Troubleshoot and resolve complex production issues across subscription billing, tax calculations, invoicing, and payment workflows in collaboration with vendors.
  • Manage system incidents and provide timely resolution to ensure business continuity.
• Quality Assurance & Testing:
  • Lead QA and regression testing for system upgrades and deployments, minimizing disruptions to financial workflows.
  • Create and execute test scripts, validating system performance and reliability.
• Compliance & Support:
  • Support SOX activities, including ensuring compliance with IT General Controls (ITGCs) and audit requirements.
• Release Management:
  • Oversee release management activities, including planning, testing, and deploying system upgrades with minimal disruption.
• Collaboration & Training:
  • Partner with Finance, Accounting, IT, and SOX teams to deliver aligned solutions and process improvements.
  • Train stakeholders and promote best practices across enterprise systems.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 4+ years of hands-on experience with Zuora, Avalara, and Adyen, including configuration, customization, and integrations for Order to Cash workflows.
• Proficiency in SaaS-based financial systems and cloud-native features.
• Hands-on experience with SnapLogic or Mulesoft for scalable integration workflows.
• Strong SQL skills for querying financial data and resolving discrepancies.
• Familiarity with ITGCs (e.g., access controls, change management, SOX compliance).